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:: Volume 2, Issue 1 And 2 (7-2005) ::
Mod Care J 2005, 2(1 And 2): 10-13 Back to browse issues page
Patient satisfaction of some services inBirjand Vali - Asr hospital.
GH. Mahmoodi rad , M. Mogharrab , Y. Vaghei , H. Hooshyar
Professor, Faculty of Nursing and Midwifery, Birjand University of Medical Sciences, Birjand, Iran , mahmoudirad@gmail.com
Abstract:   (9836 Views)

  Background and Aim: In attention to development of quality service and client centering in healthy care services through continues feed back of patients and continues improvement of services we can determine weakness and strange portion and amend quality care. So this study conducted to detennine level of patient satisfaction who admitted in Birjand Vali-Asr hospital of nursing, medical and convenience services.

  Material and method : This is a cross sectional descriptive study. 82 people who hospitalized more than two days selected through random sampling and were interviewed. Instrument for gathering data was questionnaire that consists four parts, demographic, satisfaction level of nursing care, physician care, and hoteling assessed with Likert scale with five choices (excellent =4 good=3 middle=2 weak=l no idea=0).

  Than average of score classified as fallowed (3.20-4=complete satisfaction, 2.40- 3.l9=good

  satisfaction. 1.60-2.39=middle satisfaction, 0.8-1.59=weak satisfaction less than O.79=none satisfied). Data were analyzed with non-parametrical tests (Choriscal-Valis and Manvitny).

  Result: finding showed that most of the patients were female (57.3%), illiterate or non educated (76.9%) and mean age was 44.5 years old. Satisfaction of all nursing care (2.94) and medical care (2.66) were in good level and hoteling (3.40) was excellent level. There were significant association between satisfaction of nursing care and medical care with education and marital status. There was significant association between satisfactions of hoteling with education and dwelling.

  Conclusion: satisfaction level of patients about various services in this center was good to excellent that indicated struggle of worker in this hospital. Continues periodic evaluation and instruction hospital personnel especially communication quality with patient and more time spending by physicians and nurses can be increased quality of services and eliminate probably defect and reach good services. .

Keywords: Patient satisfaction, Hospital services, Nursing.
Full-Text [PDF 180 kb]   (1425 Downloads)    
Type of Study: سایر | Subject: Nursery
Received: 2013/06/22 | Accepted: 2013/06/27
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Mahmoodi rad G, Mogharrab M, Vaghei Y, Hooshyar H. Patient satisfaction of some services inBirjand Vali - Asr hospital.. Mod Care J. 2005; 2 (1 and 2) :10-13
URL: http://moderncare.bums.ac.ir/article-1-428-en.html

Volume 2, Issue 1 And 2 (7-2005) Back to browse issues page
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